The pan African financial services group, United Bank for Africa, UBA Plc, has earned the prestigious ISO/IEC 20000-1: 2011 Certification from the British Standards Institution (BSI).
The certification which was awarded to UBA after a process and systems audit recognises businesses that are able to link and execute businesses and IT objectives effectively through the implementation and consistent maintenance of service management requirements.
“This certification validates our commitment to delivering quality services, using the best in-class technology and processes,” the group managing director/chief executive officer, UBA Plc, Phillips Oduoza, said.
An ISO 20000 certification involves integrating all IT component services, processes and people into a single inter-operable and interdependent system via best practice standards to ensure the maximum realisation of business objectives, resource optimisation and continual improvement.
Also speaking on the certification, the chief information officer, UBA, Lanre Bamisebi, said that it shows that UBA’s IT processes are mature and robust for speedy and effective service delivery.
“With a customer base in excess of eight million, we are consistently investing in technology as a strategy to improve efficiency in service delivery and enhanced customer experience across all channels,” he stated.