In a demonstration of its continued commitment to customer-centricity, innovation, and market leadership, Lasaco Assurance Plc has convened its 2025 Customer Forum for the Northern Region at the prestigious A-Class Park, Maitama, Abuja.
The forum brought together a customers, including policyholders, brokers, corporate clients, and industry partners, to engage in a robust dialogue aimed at enhancing service delivery and aligning offerings with the evolving expectations of the Northern market.
In his opening remarks, Regional Manager (Northern Region), Mr. Kunle Hamza underscored the company’s unwavering dedication to stakeholder engagement as a foundational pillar of its growth strategy.
He emphasized that customer insights remain integral to shaping policies, refining service processes, and reinforcing the company’s brand promise.
Delivering the keynote address, Managing Director, Mr. Razzaq Abiodun, provided an overview of Lasaco assurance’s recent performance and strategic priorities.
He highlighted the company’s consistent premium income growth, bold digital transformation agenda, and ongoing operational restructuring designed to ensure responsiveness and resilience in a dynamic insurance landscape.
Abiodun reiterated Lasaco assurance’s resolve to continually invest in technologies and systems that deliver tangible value to clients and drive industry innovation.
Addressing the customers, Head of Strategy, Mr. Adedayo Adetokun affirmed that Lasaco assurance is actively developing multiple digital platforms to cater to various customer segments—part of a broader digital innovation roadmap that positions the company for future growth.
He noted that human capital development is also being prioritized, with targeted investments in talent acquisition and training to enhance operational capacity.