Standard Chartered Bank customers suffer transaction blackout


By Gbenga Adedayo

Fears of uncertainty have gripped customers of Standard Chartered Bank over inability to deliver notification on executed transactions for over six months now.

Some of these customers who spoke to Media Issues at the bank’s Ikota, Falomo and Broad Street branches in Lagos specifically mentioned the frustration caused by inability of the bank to send SMS alerts over transactions, besides difficulties they experience during ATM withdrawals, mobile banking apps and slow internet.

“There has not been any form of SMS alert, particularly, on transactions relating to cash deposits, withdrawals or transfers made by customers, thereby throwing them in the dark”, a customer who did not want his identity disclosed told Media Issues.

According to the customers, the only way of knowing whether your transactions have been effected is to physically visit the bank to request for account balance.

Customers have also complained of disruption of services caused by poor internet services, particularly, services pertaining to use of ATM withdrawals and use of mobile banking apps.

Email enquiries and text messages sent to head of corporate affairs of the bank, Mr. Dayo Aderugbo a week ago on the matter were not responded to as the time of filing in this report.

But when Media Issues contacted an employee of the bank under condition of anonymity, he confirmed the development, but added that services have improved as the problems were being resolved.

Standard Chartered Bank Nigeria is a wholly owned subsidiary of Standard Chartered Bank Plc in United Kingdom, offering a wide range of products and services in retail and wealth management.